Team Lead, Lab Operations

The Lab Operations Team Lead plays a pivotal role in creating exceptional student learning experiences by leading the people, resources, and daily operations that enable high-quality, innovative, and psychologically safe experiential learning experiences. Through operational leadership, collaborative partnerships, and a commitment to continuous improvement, the Team Lead creates the conditions that allow students, faculty, staff, and volunteers to engage in meaningful, hands-on, and evidence-informed learning experiences.
Reporting to the Experiential Learning Services Manager, the Lab Operations Team Lead provides day-to-day operational leadership for the lab environment within the Simulation Hub for the Centre of Health and Wellness, while performing the full scope of the Simulation Specialist role. The Lab Operations Team Lead works in close partnership with the High-Fidelity Operations Team Lead to coordinate staffing, operational priorities, shared resources, and continuous operational improvement across the Simulation Hub, ensuring seamless delivery of simulation and experiential learning activities. The Lab Operations Team Lead develops staffing schedules for Simulation Specialists, mentors staff, and partners with academic programs to support evolving instructional needs. Through collaboration, psychological safety, innovation, and continuous improvement, the Lab Operations Team Lead in partnership with the High-Fidelity Operations Team Lead advances operational excellence and supports the quality, accreditation, and educational objectives of the Simulation Hub and the academic programs it serves.