Customer Service Representative - Part -Time

If you are committed to public service, enjoy collaborating with others, share our

values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.  The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As a Customer Service Representative, you will be responsible for providing excellent customer service to your clients and manage a range of transactions, while working in a fast-paced environment. Primary duties include:

• Customer Focus: Respond to customer inquiries, requests and complaints regarding recreation services both in person and over the telephone. 
• Conduct facility tours for new and potential customers. 
• Technical Knowledge and Skills: Accept various payment methods for admissions, program registrations, pass sales, bookings and rentals for the leisure centre using our software system.
• Process financial transactions, prepare bank deposits and complete cash reconciliation.
• Safety and Facility Work: Perform lifting and carrying demands for tasks such as setting up and taking down tables and chairs, storage of equipment for public use, parties, bookings and programs.
• Clean program rooms as required.
• Provide basic first aid as required and support emergency response.
• Monitor recreation services activity areas to ensure rules and regulations are followed and a safe environment is maintained.
• This position supports an operation that is open 7 days a week with extended operating hours. Successful candidates must be flexible and available to work a variety of shifts, including days, evenings, weekends, and holidays as required.

Qualifications 

• A High School diploma or equivalency (e.g. GED). 
• At least 1 year of experience in a fast-paced customer service environment. 
• Current Intermediate First Aid certification (equivalent to Standard First Aid, Cardiopulmonary Resuscitation (CPR) level "C", and Automated External Defibrillator (AED)) is required. 
• Experience in cash handling is required. 
• Workplace Hazardous Materials Information System (WHMIS) Training would be considered an asset. 
• Possess excellent customer service skills which demonstrate tact and courtesy when dealing with the public. 
• You have effective communication skills and well-developed decision-making skills. 
• You are a proven team player and have the ability to work independently.

Pre-employment Requirements 

• A security clearance will be conducted. 
• Successful applicants must provide proof of qualifications.

Position and Pay Information

• Business Unit: Recreation and Social Programs
• Union: CUPE Local 38 
• Position Type: 6 Temporary Part-Time (up to 15 months)
• Compensation: Pay Grade 5 $32.29 - 43.16 per hour 
• Hours of work: Up to 19-hours work week.
• Days of work: Daytime, evening and weekend shifts.
• Location: Various
• Audience: Internal/External
• Apply By: September 9th, 2026
• Job ID:  315069