Tax Payment Plan Coordinator

At the City of Lethbridge, we value our people and embrace agility and innovation in an ever-evolving environment. The Assessment & Taxation Department is a collaborative team focused on delivering exceptional customer service, maintaining accurate financial records, and supporting property owners through complex taxation matters. We are seeking a detail-oriented and customer-focused Tax Payment Program Coordinator to administer property tax payment programs, monitor tax accounts, ensure compliance with legislative and corporate requirements, and provide guidance to property owners regarding payment options.

Success in this role requires strong judgment, exceptional attention to detail, and the ability to build positive working relationships while managing sensitive financial situations. If you thrive in a fast-paced environment and enjoy balancing technical financial work with meaningful customer interactions, we encourage you to apply.

STATUS: Full Time Permanent

HOURS OF WORK: 37.5 hours per week

PAY RATE: $41.35 per hour

This role is focused on managing the City’s property Tax Instalment Pre-payment Plan (TIPP) and Tax Arrears Payment Plan (TAPP). Reporting to the Property Tax Manager, you will apply comprehensive knowledge of policies, legislation, and bylaws, ensuring compliance with the Municipal Government Act (MGA), Canadian Payments Act (CPA), the Protection of Privacy Act (POPA), and the Access to Information Act (ATIA). As our subject matter expert regarding taxation customer accounting policies and procedures, your keen attention to detail and successful communication skills will be essential to confidently provide explanations and advice, under sometimes challenging circumstances.

 

In this role, you will:

• Ensure timely and accurate payments of the Tax Installment Pre-payment Plan (TIPP), while resolving discrepancies.
• Manage Tax Arrears Payment Plans (TAPP) to help property owners in arrears avoid tax auctions, ensuring compliance with legislative guidelines.
• Process and reconcile financial transactions, including penalty adjustments, tax transfers, Electronic Data Interchange (EDI) payments, and monthly electronic banking files associated with tax payment programs.
• Review and verify work prepared by staff and obtain appropriate approvals in accordance with established procedures.
• Monitor, reconcile, update tax payment accounts, and prepare adjusting transactions as needed.
• Maintain and update system fields within tax software to ensure data accuracy, integrity, and alignment with financial transactions and legislative requirements.
• Demonstrate strong technical aptitude to navigate and troubleshoot system processes effectively.
• Assist with Tax Notification, Tax Sale, and Personal Property Registration to ensure legislative requirements.
• Monitor tax arrears accounts, identify accounts at risk of tax auction, and work proactively with property owners to establish compliant payment arrangements.
• Prepare reports on tax account balances, identifying risks of tax auction, and contacting property owners through various means of communication to proceed with calculating a tax arrears payment plan.
• Engage and support property owners through emails, phone calls, letters, and in-person visits, providing guidance on payment options to help them maintain their payment plans and avoid property loss.
• Reallocate account balances upon subdivision to ensure appropriate allocation of property taxes to the correct tax accounts.
• Collaborate with internal departments, (311 customer service, finance, clerks, IT, legal) to manage payment systems, and ensure compliance with organizational and legislative requirements.
• Train staff on system and procedural updates and participate in cross-training and related duties, as required.

Qualifications & Experience

• Post-secondary coursework or a diploma in Local Government Administration, Business Administration or Accounting is required; National Advanced Certificate in Local Government is preferred.
• Minimum 2 to 3 years in administrative roles, entry-level accounting, or a related field, preferably in municipal or financial environments.
• Experience managing financial payment plans and supporting customers in resolving payment arrears is considered an asset.
• Knowledge of property taxation procedures, municipal assessment, tax legislation, municipal bylaws, the Municipal Government Act, privacy legislation, and related corporate policies and procedures is considered an asset.
• Proficiency using Microsoft Office applications.
• Ability to monitor tax accounts, identify discrepancies, and recommend corrective actions.
• Exceptional organizational and time management abilities to handle a substantial workload with minimal room for error.
• Exceptional customer service and listening skills, with strong communication abilities across multiple channels (email, phone, in-person).
• Demonstrated ability to exercise sound judgment, maintain accuracy and attention to detail, and build effective working relationships with customers.
• Ability to work collaboratively in a team environment while maintaining professional and respectful working relationships.
• Willingness to conduct house visits and other in-person interactions as needed, demonstrating professionalism and sensitivity during direct communication with property owners.
• Ability to maintain sustained attention to detail in checking and recording financial transactions.
• Successful engagement skills to work with property owners in preventing tax auction is preferred.
• Self-motivation and the ability to work independently within a team framework.

Additional Information

Candidates selected for an interview will be asked to complete a skills assessment as part of the evaluation process.

For further information on this opportunity, please contact:

Our Talent Team at recruitment@lethbridge.ca

Qualified candidates are invited to submit their resume with cover letter, online by clicking on “Apply” at the top of this screen.

Applicants must apply online. We are unable to accept paper copies of resumes or applications sent via email.

 

Closing Date: November 18, 2026, at 4:00PM MST

                                               

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

                                                                                                                               

The City of Lethbridge (www.lethbridge.ca) proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta.

 

The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.

               

CUPE Local 70